Job Description
The successful candidate will be part of Corporate Learning Centre (CLC) of SIA Human Resource Division. He/she will design, build and launch engaging micro-learning experiences that drive real performance outcomes. He/she will translate complex topics into short, mobile-enabled lessons using modern authoring tools, AI-driven video, and open-source platforms. He/she partner with subject-matter experts, iterate quickly, measure impact, and continuously improve content.
Key Responsibilities
- Design, develop and launch micro-learning
- Design micro-learning content aligned to business goals microlearning best practices (just-in-time, spaced practice, scenario-based).
- Develop interactive modules with authoring tools (e.g., Articulate Rise/Storyline) and produce AI/animated video explainers using tools like Synthesia or alternatives.
- Script, storyboard, and prototype lessons; write concise microcopy, knowledge checks, and job aids.
- Build assessments, branching scenarios, and simulations; package to SCORM standards and publish to LMS.
- Edit and optimise media (audio cleanup, screen capture, simple motion graphics); maintain brand and visual consistency.
- Localise and version content (multilingual subtitles, culturally aware examples) using efficient workflows.
- Collaborate with SMEs, Product, and HR/Enablement to gather requirements, validate content, and meet timelines.
- Run Quality Assurance across devices/browsers; fix defects; manage version control and documentation.
- Use learning analytics to report on engagement, completion, knowledge retention; recommend improvements.
- Execute content release plans and campaigns in LMS/LXP
- Maintain content libraries, templates, and style guides; contribute to a reusable microlearning design system.
- Stay current on tools, trends (AI in learning, social and gamified learning), and compliance requirements.
- Ensure that all the necessary resources and logistics are allocated, delivered and set up for courses to run smoothly.
- Pre-course administration: Facilitate course registration, set up courses/ classes in LMS, send course confirmation to participants, coordinate learning resources e.g. Hotel, Classroom, Security Access
- During-course administration: Ensure smooth F&B service with catering vendors and resolve ad-hoc issues e.g. equipment failure, last-minute changes.
- Post-course administration: Identify opportunities to improve learner experience, facilitate payment for hotel and learning provider.
Requirements
- Diploma in any discipline, preferably in Digital Marketing and/or IT
- 1-3 years of experience in digital content, digital marketing or eLearning development or a relevant internship/ portfolio demonstrating equivalent capability
- Proficiency with authoring tools (e.g. Articulate 360) and an AI/Video tool (e.g. Synthesia) or equivalent content authoring tools
- Solid writing skills for scripts, microcopy, and assessment; attention to clarity and tone
- Basic media skills on screen recording, simple video editing, audio cleanup
- Able to work independently and adhering to specified deadlines
- Team player with strong interpersonal and communication skills; able to manage stakeholders and business users
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
