Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Shape a highly automated terminal operation in WSI
- Influence the strategy, processes and systems that will define the future of freight operations in Australia
- Permanent full-time opportunity based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still leads us to keep pushing the challenging expectations today. At Qantas, our people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine the customer experience and build trust through meaningful connection.
We’re looking for a highly experienced automation and process specialist to lead the design of our next generation operational systems at our new Western Sydney Terminal.
As the
Principal Process Lead, you’ll set the strategic direction for the processes, frameworks and SOPs that power a highly automated, safety critical operation.
In this pivotal role, you’ll translate complex technical models into simple, effective end to end workflows that enable our frontline teams to deliver freight safely, efficiently and on time. Partnering with experts across technology, operations and compliance, you’ll design optimal processes that meet international standards while driving performance and customer satisfaction.
You’ll Have
- Proven experience in process architecture and SOP development, ideally in Greenfield environments.
- Strong background working in highly automated operational settings such as manufacturing and logistics.
- Exceptional ability to translate complex technical documentation into simple, practical guidance for frontline teams.
- Excellent problem‑solving skills with high attention to detail and the ability to break down complex issues.
- Ability to work under pressure, meet strict deadlines and deliver results within set timeframes.
- Effective communicator with strong influencing skills, stakeholder management capability, and the ability to gain cooperation.
- High levels of resilience, professionalism, discretion, and confidentiality.
- Proficiency in process management tools.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on 30th March 2026.
