About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
- Lead development and optimization of the Malaysia fulfillment system, coordinating with HQ to ensure efficient and accurate ticket delivery.
- Evaluate, onboard, and manage local third-party ticketing partners to enhance fulfillment efficiency and user experience.
- Act as the central coordinator for high-priority customer incidents, collaborating with HQ and global CS teams to resolve complex issues and safeguard brand reputation.
- Monitor and analyze operational data to identify bottlenecks and continuously optimize the end-to-end ticket purchase and admission journey.
- Leverage fulfillment operations to build strong relationships with Malaysia’s live entertainment ecosystem, including promoters and agencies.
- Provide market insights on tour activities and industry dynamics to inform fulfillment strategy and partnership opportunities.
- Support HQ business development by enabling negotiations with key local partners and positioning the platform as a preferred ticketing partner for major Asian tours.
What you'll Need to Succeed
- English proficiency is required. Deep understanding of Malaysia’s music and live entertainment industry and familiarity with the operating models of major entertainment companies will be highly preferred.
- Minimum 3 years of experience in project coordination, operations, or business development in complex international environments.
- Able to go beyond execution, proactively identify growth opportunities from operational insights, and drive improvements.
- Strong ability to build and maintain long-term, trust-based partnerships with local industry stakeholders.
- Comfortable operating in fast-paced and ambiguous environments; capable of coordinating cross-functional teams and solving complex challenges.
- Strong commercial awareness with the ability to handle sensitive information with discretion.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
