General Manager
Pay:$60,000–$70,000 annually
Status: Full-Time, Exempt
Schedule: Flexible schedule with weekend and holiday availability
Overview
Hyatt Place RDU is seeking a highly motivated and career motivated
General Manager to help lead the a well known airport hotel property flagged by Hyatt. The GM of this 93 room hotel has the close support of Director of Operations and oversees day-to-day hotel operations, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive service-driven culture. This leadership role is perfect for a hands-on operator with strong communication skills, proven team development ability, and a passion for hospitality.
ResponsibilitiesOperations & Team Leadership
- Overseeing Front Desk, Housekeeping, Laundry, F&B, and Engineering operations
- Assist with hiring, onboarding, training, and developing associates
- Lead by example to reinforce RevPAR Companies’ culture and service vision
- Maintain department communication, coaching, and performance accountability
- Serve as Manager-On-Duty during designated shifts
Guest Experience & Brand Standards
- Monitor Guest Survey HYSAT scores, Medallia feedback, and online reviews
- Ensure prompt service recovery and follow-through on all guest concerns
- Uphold Hyatt brand standards across all departments
- Maintain a strong presence in the lobby for guest engagement and morale
Financial & Administrative Support
- Assist with budgeting, forecasting, and operational planning
- Support labor management, scheduling, and payroll accuracy
- Review daily reports, STR performance, and revenue-driving opportunities
- Help manage purchasing, inventory systems, and cost controls
Safety, Security & Compliance
- Ensure adherence to OSHA, fire life safety, emergency procedures, and brand compliance
- Conduct routine inspections of guest areas and back-of-house spaces
- Support internal audits, risk management procedures, and quality assurance
Qualifications
- Minimum 2 years of hotel leadership experience (GSM, AGM, Supervisor, Operations Manager, or similar)
- Strong communication, decision-making, and leadership abilities
- Knowledge of select-service hotel operations; Hyatt experience preferred
- Ability to manage multiple priorities and maintain composure under pressure
- Strong understanding of financial reports, labor management, and service metrics
- Passion for people, guest experience, and operational excellence
Benefits
- Competitive salary ($60,000–$70,000 based on experience)
- PTO, holiday pay, and benefit eligibility
- Hyatt employee travel discounts
- Opportunities for advancement within RevPAR Companies
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.