About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
Product Localization and User Experience Optimization:
- Lead the localization strategy for Trip.com products in Malaysia market, including but not limited to language localization, cultural and compliance adaption, payment methods, and integration of local services.
- Analyze local user behavior data (such as conversion funnels, retention rates) and user feedback data (such as NPS, customer service tickets), monitor competitor dynamics and local industry trends, identify experience bottlenecks, and propose optimization solutions.
- Regularly deliver insight reports to headquarters to drive global product iterations.
- Provide locally-driven solutions by collaborating with headquarter and cross functional teams to align priorities and implement improvements.
Cross-Team Collaboration:
- Work closely with headquarters' product, design, and technology teams to balance global uniformity with local flexibility.
- Evaluate the priority of the impact scope for requirements and align goals with other teams.
- Coordinate headquarters resources to expedite the launch of localized feature requirements.
What you'll Need to Succeed
- Bachelor’s degree in Business/Commerce, Marketing, STEM or a related field.
- 5+ years of experience in Product Manager or similar role.
- Proficiency in English is required.
- Deep understanding of the Malaysia market, particularly in the travel industry.
- Excellent communication and collaboration skills.
- Strong project management skills to independently track progress and mitigate risks.
- Experience working in a multicultural environment is a plus.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Region: Asia-Pacific | Ref ID: ST-11112
