Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who We Are…
A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
We are seeking an accomplished Executive Assistant Manager to join our Executive team. This role oversees all operational departments including Food & Beverage, Kitchen and Rooms Division, ensuring seamless coordination, elevated service standards, and exceptional guest experiences throughout the hotel.
While this is a whole of hotel leadership role, a strong background in luxury Food & Beverage is essential. Our culinary and dining experiences are central to our identity, and this role plays a key part in shaping and refining that offering within a broader operational framework.
Reporting to the General Manager, you will provide visible, confident leadership and ensure that every department consistently reflects the sophistication and refinement expected of a luxury MGallery property.
What You Will Be Doing...
- Provide strategic and hands on leadership across all operational departments including Food & Beverage, Kitchen and Rooms Division
- Partner closely with Food & Beverage and Culinary leaders to maintain exceptional dining standards and guest satisfaction
- Ensure seamless alignment between Restaurant, Bar, Events, Kitchen, Front Office, Concierge and Housekeeping teams
- Elevate the luxury guest journey across all touchpoints, delivering personalised and anticipatory service
- Maintain a strong presence in public areas, welcoming VIP guests and leading service recovery with professionalism and care
- Drive operational excellence through regular reviews, quality control, and attention to detail
- Lead, mentor, and develop departmental heads to build capability and consistency
- Support financial performance through sound oversight of productivity, labour management, and operational efficiency
- Collaborate with Sales, Revenue, and Finance to ensure operational strategy aligns with the hotel’s positioning and objectives
Qualifications
- Proven senior leadership experience within a luxury hotel environment
- A strong and credible background in high-end Food and Beverage operations
- Demonstrated experience overseeing multi department hotel operations including Food & Beverage and Rooms
- A deep understanding of luxury service standards and guest expectations
- A calm, visible, and confident leadership presence
- Strong operational capability supported by sound commercial awareness
- Experience engaging with ownership, brand, and corporate stakeholders
- Flexibility to align your schedule with business needs, ensuring visible leadership during peak periods
Additional Information
What’s In It For You...
- A key executive leadership role within one of Melbourne’s most recognised luxury hotels
- Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
- A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
- Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
- Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!
Region: Asia-Pacific | Ref ID: ST-11797
