Job Details
- 💼 Growth Operations - Customer Operations
- 📍 Belgium - Ghent
- 🕜 Full-Time/Hybrid
What you will do
In this role, you will be at the forefront of ensuring rate parity for our major hotel chain clients. You will independently manage the entire test booking lifecycle, from identifying rate discrepancies on travel websites to executing bookings and communicating the results back to our customers. Your meticulous work will directly impact our clients' success and uphold Lighthouse's reputation for accuracy and reliability.
Where you will have impact
- Diligently compare accommodation rates across various Online Travel Agencies (OTAs) and brand websites to identify disparities.
- Manage the end-to-end test booking process, from receiving customer requests to successfully making reservations and logging the outcomes.
- Investigate and document different types of parity issues, such as 'bait and switch' tactics or sold-out rates, providing clear insights.
- Conduct quality assurance checks on the work performed by our outsourcing partners to ensure it meets our high standards.
- Handle specialized, custom requests by proactively guiding customers through their unique rate disparity challenges.
- Communicate findings and booking results clearly and effectively to customers, ensuring they are always informed.
- Consistently meet weekly booking targets and deadlines, contributing directly to the team's success and client satisfaction.
About our team
We're a close-knit, collaborative crew that sits at the unique intersection of product and customer support. Our core mission is to act as detectives for the hotel world, uncovering and resolving rate disparities for our enterprise clients by making real bookings. We own everything from scouting the web for inconsistencies and quality-checking our partners' work to providing hands-on support for custom client projects. We value precision, teamwork, and a good sense of fun while we work.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: to support home office related expenses.
- Vouchers: lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- An exceptional eye for detail; you notice the small things that others might miss.
- Proven ability to work independently and manage your tasks with a high degree of autonomy.
- Strong proficiency with the Microsoft Office Suite.
- Tech-savvy with a solid understanding of web browsing, including concepts like VPNs and incognito mode.
- A proactive and reliable professional who thrives on meeting deadlines and achieving targets.
- An 'AI curious' mindset with an interest in exploring how new technologies can improve our processes.
- Excellent communication skills and fluency in English.
- A commitment to accuracy and quality, with a drive to maintain high standards in all your work.
We welcome
- Proficiency in Dutch is a strong plus. Fluency in any additional languages.
- Previous experience or knowledge of the hospitality industry or Online Travel Agencies (OTAs).
