Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
Job Description:
- Lead our Perth Cabin Crew base, driving operational excellence and engagement
- Together we’ll achieve seamless service delivery, strong team performance, and a culture of safety
- Permanent full-time position based at Perth Domestic and International terminals
As the Cabin Crew Base Manager, you will lead the Perth Cabin Crew base, oversee day-to-day operations and ensure alignment with safety, service and performance standards. Managing a team of On-Board and Crew Experience Managers, you will oversee a large, complex frontline workforce and drive performance across a 24/7 operational environment.
This is a highly autonomous leadership role requiring strong operational judgement, adaptability and a hands-on approach. Leading a team of leaders, you'll be empowered to make decisions, respond to evolving operational demands and flex across changing business priorities. You'll balance competing priorities including safety, on-time performance, customer experience and crew engagement outcomes, while providing visible leadership and support to your teams. Flexibility is essential, including participation in an on-call leadership roster to support business needs when required.
This role plays a key part in driving crew engagement, operational excellence and customer outcomes. You will be accountable for implementing business plans that support transformation and cost initiatives, managing base budgets, and optimising crew productivity and resource utilisation.
Working closely with airport teams and cross-functional stakeholders, you will ensure seamless operational delivery while maintaining strong industrial relations, engaging with unions and ensuring compliance across all safety, regulatory and enterprise requirements.
You’ll Have
- Extensive people leadership experience, including leading leaders and large frontline teams within aviation or similarly complex operational environments
- Experience balancing operational performance metrics, customer outcomes and employee engagement in a high-volume environment
- A sound understanding of industrial relations, including experience working within unionised environments
- The ability to work autonomously, exercise sound judgement and make decisions in a fast-paced operational environment
- Resilience, adaptability and a hands-on approach, with the ability to flex across changing priorities and operational demands
- Sound business acumen with a strategic mindset and focus on delivering results
- Excellent communication skills, with confidence engaging stakeholders at all levels
- A commitment to fostering a culture of safety, service excellence, continuous improvement and accountability
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Be a part of something special and play your part in the Qantas story – get in touch today.
🌏 Asia-Pacific | Ref ID: ST-13394
