- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
- Participate as a team player and establishes strong working relationships to deliver positive results.
- Continually seeks to improve performance through individual efforts and with the assistance of others.
- Seeks feedback on performance and focuses on areas of shortfall.
- Maximizes opportunities for self-development.
- Is open to new ideas and is willing to make changes in the job and routine as required.
- Is able to cope under pressure at busy times and responds positively to changes in the workplace.
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
- Follows standards, policies and procedures.
- Meets required attendance and grooming standards.
- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- Contributes to pricing decisions
- Participates in the planning of departmental goals as they relate to the wider hotel strategy
- Builds and maintain relationships with internal and external customers.
- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
- Maintains the highest level of discretion and privacy during any guest interaction
- Maintains a soft tone during conversation with colleagues, guests and on the phone.
- Understands and takes into account the global nature of business.
- Works effectively with colleagues from different viewpoints, cultures and countries
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
🌏 Asia-Pacific | Ref ID: ST-12562
