About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages.
With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."
Location & Workplace Type
- Location: Vancouver, BC, Canada
- Workplace Type: Hybrid
In this Role, you’ll get to:
- Help Market Managers & Senior Market Managers develop and sustain strong partner relationships by providing support services to hotel partners (room types, rates, promotions, availability & content)
- Ensure partner hotels' product (content, rates, and availability) is consistently optimized and competitive on external sites by operating internal portals to maximize customer experience
- Communicate with hotel partners on behalf of Trip.com to ensure a smooth check-in process for customers
- Resolve payment disputes between hotel partners and Trip.com
- Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
- Other reasonable duties as assigned
What You'll Need to Succeed
- Proficiency in English
- Valid working authorization in Canada (no sponsorship)
- Bachelor's or Master's degree in a related field, or equivalent professional experience
- 1+ year of experience in hotel reservations, travel agencies, tour operators, or OTA is a plus
- Positive, enthusiastic team player with high service consciousness
- Detail-oriented and a fast learner
- Able to work independently with minimal supervision
- Able to work in a multi-tasked, fast-paced environment
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Behavioral Requirements
- A desire to learn new things and improve yourself
- Integrity is fundamentally important to you
- You want to make a travel experience better for everyone
- You are naturally inspiring
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
- Our rapid global business growth offers abundant career opportunities at various levels and across multiple functions
- Internal transfer is encouraged, and our global job rotation program enables you to pursue a global career path and make a global impact
- We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise
- We encourage flexible work arrangements
- We have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
🌎 Americas | Ref ID: ST-12190
