About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are looking for a pro-active team player with a passion for travel and great organizational skills, to join our happy team in London, providing administrative support to the hotel partners and the hotel supply network.
Responsibilities:
- Support the team with the maintenance of relationships with local hotel partners,
- and coordinate with other departments involved in the assigned project
- Ensure competitiveness of hotels within portfolio
- Participate in market and competition research
- Prepare business review reports as necessary
- Help hotels to solve issues relating to accounting, allotment, notification,
- cancellations, etc.
Requirements:
- Fluent in English; proficiency in any Nordic language (e.g. Norwegian, Swedish, Danish, Finnish) is a strong advantage.
- Strong communication, negotiation and influencing skills.
- Detail-oriented and a fast learner, able to offer a consultative approach to our partners.
- 1–2 years’ experience in Travel & Tourism or E‑commerce industry – ideally Account Management or Revenue Management
- Able to work independently with minimal supervision and demonstrate a strong sense of ownership.
- Dynamic, proactive, positive and a strong team player.
- Start-up background and the ability to multitask are a plus.
- Ability to thrive in a fast-growing company and quickly adapt to change.
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace.
- Relevant experience in an OTA environment is an asset.
- Strong commitment, proactivity, sense of ownership and enthusiasm, with a genuine desire to grow and learn.
Why Trip.com Group
We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.
Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Have a good trip, and see you soon!
🌍 Europe | Ref ID: ST-11593
