At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Associate Account Manager
Introduction to the Team
The Account Management team drives growth and success for hotel and lodging partners by leveraging data, market insights, and consultative commercial conversations. Our team helps partners improve competitiveness, increase revenue, and maximize value from our platform while building long-term strategic relationships.
As an Associate Account Manager, you will develop foundational account management, sales, and negotiation skills while working closely with lodging partners to identify opportunities, solve business challenges, and drive mutual success.
In This Role, You Will
Partner Relationship Management
- Build and maintain relationships with hotel and lodging partners and key decision-makers.
- Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
- Support account planning activities designed to increase partner engagement and business performance.
- Develop knowledge of partner business models, industry trends, and competitive landscapes.
- Build credibility with partners through data-driven recommendations and consultative discussions.
Commercial Growth & Business Development
- Identify revenue growth opportunities within assigned accounts through data analysis, market trends, and partner conversations.
- Conduct commercial discussions focused on improving visibility, competitiveness, conversion, and overall partner performance.
- Influence partner decisions through insights, recommendations, and value-based selling techniques.
- Support the negotiation of commercial programs, promotions, and initiatives that drive mutual business growth.
- Demonstrate curiosity and a proactive approach to uncovering new business opportunities and expanding partner engagement.
- Use performance metrics and KPIs to identify risks and recommend actions that improve partner success.
Data, Insights & Problem Solving
- Analyze account performance data to identify trends, opportunities, and areas for improvement.
- Guide partners using market insights and performance recommendations that support business goals.
- Gather and interpret information to develop practical solutions for partner business needs.
- Contribute to business cases, recommendations, and commercial initiatives under the guidance of senior team members.
- Learn how business decisions impact partner performance and company outcomes.
Commercial Acumen & Negotiation
- Develop a working knowledge of commercial agreements, contract terms, and standard negotiation practices.
- Learn when and how to partner with legal and internal stakeholders to support contract modifications.
- Build confidence conducting commercial conversations and navigating partner objections.
- Assist in evaluating the costs, benefits, and risks of potential business solutions.
- Develop understanding of stakeholder decision-making processes and influence strategies.
Product & Market Knowledge
- Build expertise in company products, tools, technologies, and partner solutions.
- Understand how products and services create value for partners and customers.
- Develop awareness of competitor offerings and market dynamics.
- Learn how to position company solutions effectively in a competitive marketplace.
What To Expect
- Engage with partners daily through a high volume of outbound phone calls, emails, and virtual meetings.
- Manage a portfolio of accounts while balancing multiple priorities, deadlines, and partner needs.
- Build relationships and influence business decisions through proactive outreach and consistent follow-up.
- Work in a fast-paced environment where priorities, partner needs, and market conditions can change quickly.
- Use data, insights, and performance metrics to prepare for partner conversations and identify growth opportunities.
- Maintain accurate records of partner interactions, action plans, and account activities within internal systems.
- Work across multiple digital tools and platforms, including CRM systems, reporting dashboards, productivity software, and AI-enabled solutions to manage workflows, analyze data, and support partner engagement.
Experience & Qualifications
- Bachelor's degree or equivalent experience.
- 0-2 years of professional experience.
- Proficiency in English and the local language of the market served.
- Strong verbal and written communication skills.
- Strong analytical mindset with the ability to interpret data and translate insights into business recommendations.
- Comfortable conducting business conversations in English.
- Demonstrated interest in sales, business development, negotiation, hospitality, e-commerce, consulting, or customer-facing commercial roles.
- Ability to build relationships and communicate effectively with internal and external stakeholders.
- Self-motivated, curious, and eager to learn in a fast-paced environment.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity🌎 Americas | Ref ID: ST-13764
