Summary of Position
The Director, Global Platform Enablement & Documentation is responsible for developing and maintaining the standards, templates, documentation, training frameworks, and implementation patterns that enable consistent adoption and operation of CTM's technology platforms globally. This role converts global platform standards into practical, reusable tools that regional technology, implementation, and operations teams use to deploy, configure, support, and optimize CTM platforms independently.
Working closely with Product, Engineering, Product Marketing, and regional stakeholders, the Director drives consistency, knowledge sharing, platform readiness, and adoption across the organization. Success in this role is measured by the effectiveness, usability, and adoption of the enablement tools and standards that support regional teams worldwide.
Education and Experience
- Bachelor's degree or equivalent practical experience.
- 7+ years of experience in platform/product enablement, technical documentation, training and development, or a related discipline within a SaaS or technology environment, ideally including experience supporting a global or multi-region organization.
- Experience developing onboarding, training, enablement, and knowledge-transfer programs for technical and non-technical audiences.
Knowledge, Skills, and Abilities
- Ability to translate technical requirements, governance standards, and operational processes into clear, practical documentation, templates, implementation standards, and training materials.
- Strong knowledge of documentation management, knowledge-sharing practices, and content governance methodologies.
- Working knowledge of platform configuration, implementation methodologies, integrations, authentication solutions (SSO), and related technology concepts.
- Strong project management and organizational skills with the ability to manage multiple initiatives and priorities simultaneously.
- Excellent written, verbal, and presentation communication skills with the ability to simplify complex concepts for diverse audiences.
- Strong stakeholder management and collaboration skills with the ability to build effective partnerships across global and cross-functional teams.
- Analytical mindset with the ability to evaluate adoption, identify gaps, and implement continuous improvement opportunities.
- Commitment to creating scalable, repeatable solutions that improve consistency, efficiency, and platform adoption across the organization.
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this.
What to expect from the recruitment process
- Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
- Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
- If you are successful we will invite you to our office for a final stage interview.
Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.
Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com
In our UK and European operations, CTM uses LinkedIn to process applications for open job roles. Using only the information submitted by the applicant, LinkedIn automatically filters applications based on the criteria set by CTM’s recruitment team.
🌍 Europe | Ref ID: ST-14490
