Cristian Passarello

Details

Hospitality / Travel Tech Experience: YES

Language Proficiency: English, Spanish, Italian

Core Skills: Account Management, Client Retention, Competitive Analysis, Cross-functional Collaboration, Market Analysis, Presentation Skills, Project Planning and Execution, Public Speaking, Sales Analytics, Sales Forecasting, Stakeholder Engagement, Strategic Planning, Vendor Management

Soft Skills: Adaptability, Communication, Conflict Resolution, Creativity, Emotional Intelligence, Interpersonal Skills, Leadership, Problem-solving, Teamwork, Time Management

Skills

Commercial & Strategic Skills

Revenue Growth & Sales Strategy

Territory & Portfolio Management

Business Development & New Partner Acquisition

Strategic Account Management (Enterprise, Hotel Groups & Tier 1)

Negotiation & Contract Closing

Pricing & Revenue Management (Yield / Dynamic Pricing)

Share-of-Wallet Expansion

Forecasting & Pipeline Management

Customer & Partnership Management

Relationship Building with Key Stakeholders

Trusted Advisor & Consultative Selling

Executive-Level Engagement (C-suite Partners)

Customer Retention & Satisfaction Improvement

Partnership Development & Ecosystem Collaboration

Hospitality Operator & Guest Experience Focus

Operational & Execution Strengths

Full Sales Cycle Ownership (Lead → Contract → Go-Live)

Product Adoption & Migration Enablement

Onboarding & Training Process Optimization

Market Expansion & Supply Growth

Performance Reviews & Business Reviews (QBRs)

Event Leadership (Host Summits, Meetups, Partner Events)

Analytical & Data-Driven Skills

Data-Driven Decision Making

KPI Tracking & Performance Reporting

Conversion & Funnel Optimization

Business Insights & Opportunity Identification

Tools & Technical Skills

CRM: Salesforce

Analytics / BI: Tableau, Superset, Prometheus

Sales Tools: Gong, Mixmax

Productivity: Google Workspace, Microsoft 365

Collaboration: Slack

Hospitality Tech: Property Management Systems (Octorate)

Leadership & Soft Skills

Cross-Functional Collaboration (Product, Ops, CX, Policy)

Team Leadership & Operational Management

Strong Communication & Presentation Skills

Stakeholder Influence & Alignment

Ability to Manage Multiple Priorities

Self-Starter & Results-Oriented Mindset

Industry Expertise

Hospitality & Travel Tech

Marketplace Platforms (Airbnb, Booking.com, Amazon)

Hotel & Vacation Rental Distribution

Languages

Italian (Native)

English (Full Professional)

Spanish (Full Professional)

French (Limited Working)

About

Strategic Senior Account Manager with 10+ years of experience driving revenue growth across travel tech, hospitality, and marketplace environments, including Airbnb, Booking.com, and Amazon. Proven track record of managing high-value enterprise portfolios, identifying cross-sell opportunities, and delivering measurable commercial impact through data-driven strategy and strong customer partnerships. Recognized as #1 Market Manager in EMEA, with deep expertise in account expansion, product adoption, and stakeholder management across international markets. Fluent in Italian, English, and Spanish, with a hands-on understanding of hospitality operations and payments-driven business models.