Details
Skills
(LinkedIn URL: www.linkedin.com/in/elizabeth-romero-sanchez
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Project Management
Onboarding and training for new customers
PMS & Channel Manager configuration
Connectivities implementation and migration
Troubleshooting for technical issues
Customer service
Technical management of a strategic client portfolio
- Software: Aircall, Salesforce, Suite Office, GSuite, JIRA
- Extranets & software for hotels & travel: Neo by Amex GBT Travel & Expense, D-Edge, SynXis, VerticalBooking, Medialog, Mews, Oracle, OTAs (Booking.com, Expedia, HRS)
About
My name is Elizabeth, I’m Spanish, I’ve been living in Paris for the past 15 years, and today I’m looking to relocate to Seville to be closer to my family. I hold a Master’s degree in Translation and Interpreting, and I speak Spanish, French and English.
When I first arrived in Paris, I worked as a teacher for two years, and I also had several roles in different restaurants at Disneyland Paris. That’s where I discovered the Oracle Micros POS system and realized how much I enjoy working in an international environment and interacting with clients from different backgrounds. This experience motivated me to pursue professional certifications in hotel management, which opened the door to the hospitality tech industry.
I started my career in hospitality operations, working several years in a 4 star hotel in Paris, from Receptionist to Front Desk Manager. This experience gave me a strong understanding of hotel operations, customer expectations and the realities of day‑to‑day service.
I then moved into hospitality technology and joined D‑Edge Hospitality Solutions, where I spent four years. I first worked in technical support, resolving issues, and managing connectivity with PMS, OTAs and GDS. I later transitioned into onboarding and training, where I configured extranets, trained hotel teams, activated connectivity and managed onboarding projects from sales contract signature to go‑live, including for large hotel groups such as Contact Hotels.
After D‑Edge, I joined Medialog as a Support & Integration Assistant for their PMS and POS solutions. Where I was responsible for support by phone, email and ticketing and trained hotel teams on how to configure and use the systems. I also managed the configuration and activation of connectivity with Channel Managers, ensuring that rates, availability and reservations synchronized correctly. Finally, I assisted the onboarding team for new clients, setting up their PMS or POS and supporting them during the go live.
I then became a Hotel Systems Project Manager at Stairway Management, advising hotels on selecting PMS, POS, Channel Managers and booking engines. I also audited hotel ecosystems and supported Revenue Management teams with technical issues.
Most recently, I joined Amex GBT Neo as a Service Manager, where I manage a portfolio of strategic clients such as Banque de France, Renault or Lacoste. My responsibilities include resolving complex technical issues, configuring and testing travel & expense solutions, coordinating with R&D, Product and Support teams, delivering release presentations and helping clients optimize their use of the platform.
Across all my roles, what defines me is my ability to solve complex problems, manage client relationships, train users and collaborate effectively with technical teams. I enjoy being the link between business needs and technical solutions.
I would be very happy to bring this combination of technical expertise, customer focus and project management to your teams.
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