Details
Skills
Property Management Systems (PMS)
Mews PMS
Oracle Opera (V5 & Cloud)
ResortSuite PMS
Hospitality Software
SaaS Platforms
System Configuration & Setup
Technical Troubleshooting
Software Implementation Support
System Integrations (PMS / RMS)
Revenue Management Systems (RMS)
Amadeus RMS
Pricing Strategy Support
Rate Configuration
Restrictions & Availability
Yield Management Support
Demand-based Pricing Logic
Customer Support (B2B & B2C)
Customer Success
Technical Support
Client Onboarding
User Guidance & Training
Issue Resolution
Ticket Management
Zendesk
Aircall
CRM Tools
Service Desk Operations
User-Centered Thinking
Process Optimization
Workflow Analysis
Problem Solving
Cross-functional Collaboration
Product Feedback Collection
Identifying System Gaps & Improvements
English (Fluent / Professional)
Spanish (Native)
Client Communication
Stakeholder Communication
Remote Communication
Written & Verbal Communication
Remote Work
Autonomous Work
High Attention to Detail
Analytical Thinking
Fast Learner
Resilience
Adaptability
Time Management
Accountability
Hotel Operations
Front Office Operations
Guest Experience
Hospitality Technology
Multi-property Environments
International Hospitality Experience
Data-driven Decision Support
Operational Reporting
Customer Journey Understanding
Tech-enabled Guest Experience
About
I’m a hospitality and SaaS professional with strong experience supporting PMS and RMS platforms and working directly with customers to solve complex system and operational issues.
I’ve worked hands-on with tools such as Mews, Opera (Cloud & V5), Thynk (Salesforce), Amadeus RMS, ResortSuite, Zendesk and Aircall — supporting rate and payment setups, troubleshooting system issues, improving workflows, revenue increase, and ensuring smooth day-to-day operations.
I’m especially strong in problem-solving, system logic and staying calm under pressure, even when dealing with high-impact or time-sensitive issues.
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