How You'll Make an Impact:
As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.
You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.
What You Bring to the Team:
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.
What Sets You Up for Success:
- Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Self-motivated and goal-oriented, with a relentless drive to exceed targets.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Willingness to travel as required ( < 10% )
Bonus Skills to Stand Out:
- Demonstrable success in selling PMS or other hotel tech software.
- Languages: English and Spanish fluency REQUIRED. Portuguese is a bonus!
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