About Miles
Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print- and digital-content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.
Job Summary
The Account Manager serves as a primary day-to-day client partner—ensuring communication is clear, work is well-coordinated, and deliverables align with expectations and scope. This role translates client needs into actionable direction for internal teams, supports planning and reporting efforts, and contributes to high-quality execution across integrated marketing programs.
Who We’re Looking For
- Skilled communicator who builds trust with clients and teams
- Organized, detail-oriented professional with strong time management
- Confident facilitator who brings clarity to conversations and decisions
- Analytical thinker who identifies needs, risks, and opportunities early
- Someone who thrives in a collaborative, fast-paced agency environment
- Team-first contributor motivated by helping clients succeed
RESPONSIBILITIES
- Serve as the day-to-day client contact, maintaining clear, consistent communication and strong working relationships
- Translate client needs and feedback into clear, actionable direction for internal teams
- Lead client status meetings, including agendas, facilitation, notes, and documented next steps
- Partner with account leads and/or project managers to coordinate work, timelines, and deliverables
- Ensure deliverables meet expectations, requirements, and quality standards
- Identify risks, scope changes, or timeline concerns early and escalate appropriately
- Support billing and budget coordination by tracking inputs and flagging scope or pacing risks.
- Support annual planning and campaign development through documentation and insights
- Contribute to performance reporting and cross-channel insights
REQUIREMENTS
- 2–4 years of account management experience within an integrated marketing environment
- Strong organizational, communication, and coordination skills
- Understanding of core marketing and digital concepts
- Ability to manage multiple tasks and deadlines effectively
- Experience with project management or collaboration tools
Our Commitment To Culture
At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.
Miles Partnership, LLLP is an equal employment opportunity employer.
http://www.milespartnership.com/
