Organization- Dream Downtown
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Revenue Coordinator supports the Revenue Management team in maximizing hotel profitability through strategic analysis, reporting, and coordination of revenue related initiatives.
This role is responsible for maintaining data accuracy, enhancing customer service metrics through guest interactions, and ensuring alignment between Sales, Marketing, and Operations to drive optimal revenue performance.
Key Responsibilities
Guest Engagement & Booking
- Respond promptly and professionally to all reservation inquiries via phone, email, or digital platforms.
- Share the excitement of Dream Downtown’s rooms and offerings to help guests achieve their desired experience.
- Guide guests through availability, accommodation types, and experience planning touchpoints.
- Accurately process bookings and updates in the reservation system with attention to detail.
- Conduct follow-up communication as needed to confirm guest information, preferences, and arrival details.
Pre-Arrival Personalization & Coordination
- Collaborate with Sales and Front Office teams to support seamless pre-arrival experiences.
- Capture guest preferences, occasions, and intentions in internal profiles to enable curated stays.
- Flag VIP, repeat, and special occasion guests for personalized service follow-through.
System Management & Reporting
- Maintain updated records in the Property Management System (PMS) and Reservation System.
- Monitor and manage room availability, rate codes, and special offers as directed.
- Generate daily reservation reports and ensure data accuracy across platforms.
- Assist with system administration tasks such as running daily deposit batches, verifying routing setup, and completing daily room blocking.
Service Excellence & Communication
- Represent the brand voice with warmth, clarity, and professionalism in all guest and colleague interactions.
- Listen attentively and empathetically to guest concerns or requests, resolving or escalating as needed.
- Handle cancellations and booking changes with flexibility and compassion.
- Collaborate across departments to ensure guests have the best possible stay.
Sales Awareness & Revenue Support
- Understand rate structures, packages, and seasonal offers to confidently explain value to guests.
- Suggest relevant enhancements, upgrades, or stay extensions when appropriate.
- Support revenue goals by aligning guest needs with suitable package offerings.
- Assist in generating additional revenue through upsells and add-ons.
- Support Sales with groups: rooming list creation, reservation adjustments, billing setup, and booking link creation.
- Assist the Business Transient Manager and Sales Entertainment Manager by booking VIP guests and ensuring their arrivals are communicated across departments.
Team Collaboration
- Work closely with Front Office, Sales, Experience Planning, and Marketing teams to support consistent guest messaging and service.
- Attend departmental briefings, training sessions, and cross-functional meetings to stay aligned with offerings and standards.
Salary: $29 an hour
We’re proud to offer exceptional benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Paid Time Off
- Medical, Dental, Vision Insurance Packages
- Retirement Savings Plan (401K) with company match
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by the law.
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Qualifications
- Bachelor's degree preferred or 2 years of colleague course work and a minimum of 2yr of experience in the hospitality industry.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint & Outlook) required.
- Experience and knowledge of Hyatt systems preferred (Reserve/Opera).
- Must be able to perform job functions with attention to detail, speed and accuracy.
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Proficient knowledge of computer applications
- Strong analytical, organizational and interpersonal skills
- Flexibility to work on weekends, nights and holidays.
