Job Description
Customer Technical Support Specialist
Location: TOKIO / HYBRID
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world, go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now a Customer Technical Support Specialist, Search for Travelport on LinkedIn and hear from our amazing team.
How you’ll make an impact:
We are seeking a dynamic and experienced Customer Technical Support Specialist to join our team. The ideal candidate will join a team of technical support specialists dedicated to providing exceptional service to our customers. This role requires strong customer service skills, technical expertise, and a commitment to ensuring customer satisfaction.
Your role in action:
- Provide technical support of the full Travelport product range.
- Work with the Team Leaders and Customer Technical Services Manager to set clear team goals and objectives and monitor performance against targets.
- Collaborate with cross-functional teams, including Commercial, Product Development and GCE, to address customer needs and improve service delivery.
- Assist with the implementation of strategies to enhance customer satisfaction and loyalty.
- Stay updated on industry trends and best practices in customer support and technical services.
- Service incidents from all channels including but not limited to; Phone, Web Submit, Chat, and Email.
- Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
- Promote Travelport self-service options to customers including MyTravelport.
- Attend regular team meetings, performance reviews, and training sessions to enhance own capabilities.
Could this be you?
- Proven experience in a technical support role.
- A team member who can contribute to a positive and collaborative team environment, promoting a culture of excellence and accountability.
- Fluent English (spoken and written) skills required.
- Ability to develop strong customer and internal relationships through a collaborative, consultative, reliable, and empathetic approach.
- Strong team player
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Ability to work under pressure and manage multiple priorities effectively.
- Someone with the ability to collaborate effectively across cultures and geographical regions.
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free — apply in just a few minutes!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
