About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About The Role
CTM is evolving toward a more unified global product operating model as regional product lines increasingly depend on shared platforms, aligned roadmaps, and coordinated investment decisions. As complexity increases across regions, strong operational governance and performance visibility are essential to ensure scalable growth and disciplined execution.
The Product Operations Manager plays a central role in strengthening how the Product organization operates. This position is responsible for designing and embedding governance frameworks, structured prioritization processes, roadmap alignment mechanisms, and performance reporting standards across North America in close coordination with global partners.
This is an operating model leadership role focused on improving how Product works at scale. The successful candidate will elevate operational rigor, ensure transparency in portfolio decisions, and embed consistent product management standards while maintaining execution discipline across teams.
Education And Experience
- Bachelor’s degree in Business, Information Systems, Engineering, or related discipline preferred.
- 4–6 years of experience in product operations, technical program management, product management, or related field.
Knowledge, Skills, and Abilities
- Demonstrated experience designing and scaling structured processes in complex environments.
- Experience facilitating cross-functional and multi-regional collaboration.
- Strong understanding of portfolio prioritization frameworks and product success metrics.
- Exceptional organizational and communication skills with ability to influence without direct authority.
Why CTM?
As a global organisation CTM offers a range of employee benefits that including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
- Training and Development opportunities - online lessons and certificates
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave
- Paid Parental Leave
- Sonder - EAP Platform
CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.
