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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job Overview And Responsibilities
The Assistant Manager – AO Ramp Services is responsible for the day-to-day operational management and oversight of Ramp Services activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. This is an onsite role in Chicago at ORD.
Strategic Leadership
- Direct ramp operations, establish and execute performance standards for operational excellence, execute our safety strategy
- Develop, implement/execute operational strategies to optimize aircraft turnaround times, process execution, SOP compliance, and manpower utilization
Team Leadership & Development
- Ensure all applicable departmental training is completed in a timely manner and coordinate development of additional training as needed
- Build a high-performing team culture focused on dignity and respect for each other, , accountability, and operational excellence
- Develop supervisors and frontline employees through coaching and interaction
Safety & Compliance
- Drive departmental safety oversight, proactive safety initiatives, and communication
- Eliminate safety threats through robust frontline communication and ensure all team members maintain focus on safety excellence
- Ensure exceptional safety compliance as well as execution of all security protocols required by United Airlines, airport authorities, government agencies, and FAA/DOT
- Plan, coach, and safely execute all departmental operations
Operational Excellence
- Provide strategic oversight of applicable areas of operations to include: bag room, baggage execution, planeside, TOB and other airport operational areas
- Lead and execute department-level planning for irregular operations, weather events, and peak travel periods
- Achieve operational performance metrics including Turn Compliance Index (TCI), local and transfer bag execution, mishandled bag ratio (MBR), Bags to Claim, and D:0
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Associate Degree or 2+ years of relevant professional experience
- 1+ years of leadership experience
- Demonstrated success in people management, decision-making, and goal-directed leadership
- Strong problem-solving skills with ability to apply continuous improvement methods and process identification / execution
- Familiarity with Airport safety and operational procedures
- Familiarity with a driven data-driven operational environment
- Effective management of unionized workforce
- Excellence in team leadership and mentorship
- Commitment to promoting a safe working environment
- Ability to manage 24/7 operations with onsite presence, ability to work any shift, extended hours and, weekend work
- Legal authorization to work in the United States without sponsorship
- Ability to drive in AOA zones and pass all required training, security/background, and postal checks
What will help you propel from the pack (Preferred Qualifications):
- College Degree or related field experience in an airline operational environment
- Project Management Experience
The base pay range for this role is $88,259.40 to $107,872.60.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
