Job description:
Supervisor Operations (Remote)
Full time, United States
In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations
Supervisor, you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control
About you
• Proficiency in GDS Sabre
• Strong knowledge of airline ticketing, fare calculations, and reissues
• Familiarity with corporate travel policies
• Excellent communication and interpersonal skills to manage a team
• Problem-solving skills to handle travel disruptions, escalations, and operational challenges
• Customer service orientation to ensure high client satisfaction
• Analytical mindset to optimize workflows and improve efficiency
