Perth
Drive operational excellence and performance across dnata Catering’s national units.
Partner with senior leaders to improve service delivery and customer outcomes.
Lead operational improvement initiatives in a global aviation services organisation.
AVIATION SUPPORT BUSINESS OF THE YEAR 2025
AUSTRALASIA's AIRLINE CATERER OF THE YEAR 2025
Join our team – choose your location: Sydney, Melbourne, Brisbane, or Perth!
About The Role
This is an opportunity to step into a senior
Manager, Operations Performance role and lead the delivery of operational excellence across dnata Catering’s units. You will work closely with the GM, Operations Performance, and partner with unit leaders to drive performance management, implement improvement initiatives, and ensure high-quality service delivery that meets national standards and airline expectations.
Your impact
- Set direction and lead the delivery of operational performance initiatives across all units.
- Build capability within teams to deliver measurable improvements in service quality and compliance.
- Partner with unit leaders to drive performance, reduce KPI penalties, and enhance customer satisfaction.
- Develop and implement business improvement frameworks and best-practice operational procedures.
- Monitor and analyse performance data to inform action plans and remedial strategies.
- Lead projects and initiatives that improve efficiency, consistency, and compliance with operational standards.
- Apply insights from reporting and analytics to support decision-making and continuous improvement.
- Ensure adherence to safety, quality, and regulatory requirements across all operations.
What you need to be successful in securing this role
- Experience leading operational performance or business improvement initiatives in a complex organisation.
- Demonstrated ability to influence and collaborate with senior leaders to achieve results.
- Strong commercial and analytical mindset with a practical, solution-focused approach.
- Proven experience in project management, process improvement, and operational change programs.
- Sound understanding of compliance, service standards, and performance measurement tools.
- Excellent planning, problem-solving, and decision-making capabilities.
- Strong communication and interpersonal skills, able to engage and motivate teams.
- Proficiency in Microsoft Office and reporting systems to drive data-informed performance decisions.
What’s in it for you?
- The opportunity to lead operational excellence and drive performance at dnata Catering.
- Competitive remuneration plus five weeks’ Annual Leave
- Benefits such as breakfast club, subsidised parking within 100m of our office, 24/7 EAP, novated leasing and retail discounts.
- A supportive, inclusive workplace that values wellbeing, collaboration and high performance.
Your Prospective Employer
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner. Chosen by many of the world’s top airlines for our award-winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 64 million meals, and service over 252 thousand flights each year.
Does this role sound perfect for you? If so, we want to hear from you!
To start the journey of joining our corporate team, click the link below and upload your resume, and cover letter that outlines your suitability for the role.
http://dnatacatering.expr3ss.com/home
