We are seeking a talented Senior Partner Success Manager (PSM) to support our strategic partners in Europe, focusing on maximizing the value of these partnerships through revenue growth and data-driven strategies.
The ideal candidate will have a strong business background, C-level communication skills, and ideally, a deep understanding of the experiences landscape. A proven track record in account growth and strategic thinking, along with the ability to influence clients through tailored recommendations, is essential. Strong analytical skills and business acumen are required.
The job requires the candidate to excel in the following areas:
- Partner Relationship Management: Serve as the primary point of contact for large global partners to ensure satisfaction and retention. Responsibilities include promoting existing products, identifying new solutions, overseeing technical implementations, maintaining brand and global compliance, and collaborating with Product and Engineering teams on product development.
- Data-Driven Strategy: Analyze data to develop strategies and make informed decisions that boost partner performance and revenue, aligning with overarching business goals. Exercise sound judgment in evaluating complex issues requiring in-depth analysis.
- Demand Analysis: Anticipate the demand needs of large e-commerce and travel platforms to uncover growth opportunities. Leverage market insights to recommend new solutions, align demand forecasts with company objectives, and drive sustainable growth.
- Executive Engagement: Collaborate closely with client executives to influence strategies that drive growth.
- Strategic Account Planning: Organize and lead account planning sessions with senior clients, identify growth opportunities, integrate partner requirements, and coordinate cross-functional efforts to achieve measurable outcomes.
- Market Knowledge: Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners.
Preferred Qualifications
- 8+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
- Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
- Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company.
- Adept at evaluating and structuring partner investment proposals to align with company objectives.
- Skilled in formulating and implementing strategies in partnership with stakeholders that support the company’s financial goals.
- Strong capability to diagnose shifts in a partner’s commercial trajectory, propose solutions, and execute on initiatives.
- Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
- Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
- Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines.
- Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools.
- Proficiency in one or more European languages a plus.
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Skills & Experience
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
- Proven ability to operate effectively with a global-first mindset
What We Offer
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
Our Cultural Pillars
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
Region: Europe | Ref ID: ST-12475
