About the Company
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The company’s proven business strategy is underpinned by personalised service excellence supported by market leading technology solutions which deliver a return on investment to our customers. Headquartered in Australia with its Asia head office in Hong Kong, the company provides local service solutions to customers of all sizes across the world including Hong Kong, Singapore, China, Taiwan and Japan in Asia. CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to clients.
About the Role
- Senior Travel Consultants play a key role in a Corporate Travel Management. They are valued contributors, and we believe that the company’s success grows alongside the development of each individual.
- In this role, you will manage end-to-end corporate travel arrangements, including air travel, accommodation, car hire, visas (where applicable), and related services, ensuring smooth and successful journeys for clients. This position suits a detail-oriented, customer-focused professional who thrives in a team environment and consistently delivers high productivity and service quality.
Key Responsibilities
- Process all client requests, including new bookings and amendments, in line with documented travel policies.
- Plan itineraries and arrange air travel, hotel accommodation, and car rentals.
- Issue and reissue tickets accurately and in a timely manner.
- Monitor waitlists and manage online booking tool rejected queues for ticket issuance.
- Promote fares, rates, and suppliers aligned with clients’ travel program, policies, and negotiated agreements.
- Build and maintain professional client relationships via phone and email.
- Meet individual and contractual service level targets for calls, emails, and productivity.
- Perform accurately under pressure and meet deadlines.
- Support management and colleagues, comply with company policies, and assist with special projects.
- Work independently with minimal supervision.
- Adapt to change and take on additional responsibilities as required.
- Coach and mentor junior team members when needed.
- Step in to support the Team Leader when required.
- Participate in ongoing training to maintain product knowledge and essential soft skills.
- Undertake other duties as reasonably assigned.
Requirements
- Minimum 6 years’ experience in a corporate travel agency environment.
- Strong written and verbal communication skills.
- A collaborative team player.
- Knowledge of Sabre is an advantage.
- Solid understanding of airline, hotel, and car rental ticketing procedures.
- IATA/UFTAA certification preferred.
- Candidates with less experience may be considered for the Travel Consultant role.
Region: Asia-Pacific | Ref ID: ST-13472
