Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!
Why you will love working for Hilton!
- 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
- Bonus Annual Leave days after 2 years
- Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
About Hilton Sydney
Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.
WHAT WILL I BE DOING?
Reporting to and directly supporting the Director of Sales, a Hilton Sydney Assistant Director of Sales will assist in leading the hotel’s sales team, managing all sales activities, creating and executing strategic plans to achieve hotel targets, and developing talent within the commercial team. The role also manages dedicated accounts/industry segments, ensuring that enquiries are responded to and converted in line with hotel targets.
Key responsibilities will include;
- Support in the design and implementation of the hotel business strategy.
- Collaborate with and support commercial leadership team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
- Actively promote the generation of rooms, event space and restaurant revenue, and support the hotel by providing advice, support, and training in upselling and cross selling skills to Front Desk and F&B team members.
- Assist Director of Sales in producing the annual Revenue Plan, S&M budgets and monthly/weekly forecasts, and monthly review of expenses.
- Support analysis of competitors’ activities and pricing strategy, and fair market share.
- Support analysis of business by market segment, channel and GOB, as well as performance of existing customers.
- Identification of the capabilities of the hotel to serve the various types of business and programming of hotel sales efforts to solicit those sources the hotel is best qualified to serve, profitably.
- Acquire, develop and grow key accounts to increase Hilton’s market share across all segments and target markets.
- Prepare and send proposals and ensure accurate follow ups leading to conversion and contract preparation, as required.
- Attend designated training programs, as required.
- Develop the right Account Plans to that sales resources are mobilised to drive market share from Key Accounts with the highest potential.
- Develop powerful personal relationships with decision makers and influencers within the top producing (or top potential) Hilton Sydney accounts.
- Develop relationship and coordinate activity plans with all relevant global/regional sales offices.
- Ensure that measurement systems are in place to track the production of all targeted accounts.
- Ensure attendance at all major travel shows and client events.
- On an annual basis, support identification of the key retention and acquisition accounts.
- Actively seek out new sources of business and additional opportunities for the hotel
- Develop talent within the team and continue to grow the team’s overall competencies.
- Ensure succession plans are in place for entire team.
- Address performance challenges in a supportive, timely and decisive manner.
- Support recruitment and selection of Sales team members
WHAT ARE WE LOOKING FOR?
- A team leader, with a passion for customer service and commercial results.
- Self-motivated and able to work effectively without constant supervision.
- Creates an environment of learning, enjoyment and involvement where the team freely contribute.
- Outstanding team player and team leader.
- Strong commercial acumen, with experience in drafting and managing budgets/revenue proposals; analysing and forecasting results/market segments and rates
- A demonstrated ability to conduct detailed analytics of revenue and propose strategies to address any concerns
- Minimum three years’ experience in a similar role and tertiary qualifications.
- Able to take management direction and works well with a team and to lead a team to achieve goals.
- Previous experience in event sales/management, with innovative sales initiatives delivery techniques.
- Strong selling and lead management skills, and an understanding of closing the sale.
- Demonstrated attention to detail, while multi-tasking and delivering work on time.
- Ability to meet and conduct effective site inspections of the Hotel and facilities.
- Ability to work productively despite multiple interruptions.
- Ability to be customer focussed and find solutions to exceed customer requirements.
- Demonstrates positive involvement and interaction with the overall Hilton team both at an individual, team & leadership level.
- Passionate, innovative, exciting customer service delivered with consistency and excellent attention to detail.
- Exceptional stake holder management skills to manage multiple stakeholder expectations.
- Culturally aware and flexible.
- A high level of interpersonal skills in both oral and written communication.
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Excellent planning and organising skills.
- Ability to travel at varying times.
- Committed to personal development.
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Region: Asia-Pacific | Ref ID: ST-12880
