About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Purpose of the role
We are looking for a pro-active team player with a passion for travel and great organizational
skills, to join our happy team in Barcelona, providing administrative support to the hotel
partners and the hotel supply network.
In this Role, you’ll get to:
- Support the team with the maintenance of relationships with local hotel partners, and
- coordinate with other departments involved in the assigned project
- Train new hotels on how to use the extranet, manage rates and availability on site
- Assist in activation of hotels in consultation with Market Managers to manage the supplier accounts
- Manage whole back end of hotels’ extranet
- Resolve all issues relating to accounting, allotment, notification, cancellations, etc.
- Participate in market and competition research
- Ensure competitiveness of hotels within portfolio
- Prepare business review reports as necessary
What you'll Need to Succeed:
- Fluent in Portuguese, English and Spanish. Other languages are a plus.
- Strong communication, negotiation and influencing skills.
- Detail-oriented and fast learner able to offer a consultative approach to our partners
- A minimum of 3 years of consultant / commercial / sales working experience in e-commerce operation, marketplace, revenue/yield management and/or SaaS companies.
- Able to work independently with minimal supervision and big sense of ownership
- Dynamic, proactive, positive, and a good team player
- Start-up background with multitasking capability it’s a plus
- Ability to work in a fast growing company with capacity to quickly adapt to changes
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace
- Relevant experience in an OTA environment is an asset
- Commitment, proactivity, sense of ownership and enthusiasm with a real desire to grow and learn
- Legally authorized to work in Spain.
What we offer includes:
- Health Insurance
- Life and Disability Insurance
- Restaurant Tickets
- Annual travel credits
- Hybrid working available with 3 days in the office per week
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
🌍 Europe | Ref ID: ST-13007
