About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages.
With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."
Location & Workplace Type
- Location: Los Angeles, New York City, Orlando, or Vancouver
- Workplace Type: Hybrid
In this role, you will get to
- Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management; understand partners' strategy and objectives and help grow revenue
- Initiate, develop, and manage mutually beneficial relationships with key stakeholders in assigned chain accounts, and orchestrate discussions with senior executives around their business needs
- Take a customer-centric approach to everything you do — ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
- Own full account management including performance tracking, production optimization, workshops, and issue resolution to drive mutual performance objectives, annual targets, and milestones globally
- Conduct data research & analysis and routine performance review meetings with VP, SVP, and C-level hotel chain stakeholders across geographies to ensure positive financial contribution
- Initiate new regional projects and accelerate global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners
- Coordinate across internal teams — platform, product, service, and marketing — to achieve account expectations and maximize performance; map prospective accounts by organizational structure, people, and technology
- Other assigned tasks based on business need
What you will need to succeed
- 5+ years of expertise in business development, strategic account management, or revenue/yield management in the online travel or hospitality industry
- Fluent in English
- Valid working permit/visa in the US (no sponsorship)
- Bachelor's or Master's degree in a related field
- Proactive with a strong sense of ownership
- Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
- Strong strategic thinking, creativity, and the ability to drive and manage change
- Professional presentation skills
- Strong business knowledge of the hotel chain industry and connectivity
- Team player with a driven "get it done" attitude
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Willing to travel based on business needs
Behavioral Requirements:
- A desire to learn new things and improve yourself
- Integrity is fundamentally important to you
- You want to make a travel experience better for everyone
- You are naturally inspiring
What We Provide
- Medical, Dental, and Vision plans
- 401(k) and company match
- Public Holidays
- Sick Leave
- Paid Time Off
Pay Transparency
The annual total pay range for Key Account Manager roles is $80,000 – $130,000 (base salary and variable incentive, where applicable). The range top could be higher for above-target performance, with potential to increase further based on sustained performance. Final offers vary based on the comprehensive competency assessment completed during screening and interviews, and factors including qualifications, skills, experience, and location. Pay ranges may be modified in the future.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
- Our rapid global business growth offers abundant career opportunities at various levels and across multiple functions
- Internal transfer is encouraged, and our global job rotation program enables you to pursue a global career path and make a global impact
- We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise
- We encourage flexible work arrangements
- We have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
🌎 Americas | Ref ID: ST-11862
