Job Details
- đź’Ľ Service Team | Finance Operations
- đź“Ť Belgium - Ghent
- đź•ś Full-Time Hybrid
What you will do
As Manager, Finance Operations, you'll lead Lighthouse’s Finance Operations Service team, supporting the team deliver high-quality billing support for complex customer accounts while building a more proactive, scalable operation. This is a people leadership role focused on team performance, prioritization, stakeholder communication, and creating structure in a fast-moving environment.
What makes this role impactful: the team sits at the intersection of customers, Account Management, and internal Finance Operations workflows. You’ll help the team navigate backlog, escalations, and operational complexity while raising the bar on service, coaching, and process discipline. You’ll also play an important role in identifying where AI can improve the team’s effectiveness and partnering closely with internal AI champions to put those improvements into practice.
Where you will have impact
- Lead and develop a growing global team. Manage and coach a distributed Service team across regions, creating clarity, accountability, and momentum. Support performance across the team, address individual challenges when needed, and help team members grow into more senior, higher-impact operators.
- Bring structure to backlog and escalations. Step into a high-volume environment with competing priorities and create a clear plan for how work gets triaged, assigned, and resolved. Improve how the team handles escalations so issues are communicated clearly and progress stays visible to stakeholders.
- Strengthen proactive service for key accounts. Help the team move beyond reactive case handling by building a more proactive rhythm for enterprise and VIP customers. Create operating habits that improve follow-up, anticipate billing needs, and support stronger customer relationships.
- Partner across teams to solve complex billing challenges. Work closely with Account Managers and internal stakeholders on accounts with complex contract setups, invoicing structures, and ongoing adjustments. Ensure the right people are aligned, risks are surfaced early, and communication stays strong throughout.
- Improve operational discipline and prioritization. Bring experience from service, billing, or operations environments to help the team work more effectively through ticket queues, changing workloads, and cross-functional dependencies. Keep the team focused on what matters most without getting lost in day-to-day chaos.
- Champion practical AI adoption. Collaborate with internal AI experts to identify where AI can support the team’s workflows, communication, and efficiency. You do not need to build technical solutions yourself, but you should be excited to spot opportunities, guide adoption, and help the team embrace new ways of working.
About our team
You’ll be part of the Finance Operations organization, working closely with leaders and peers across the business. The Service team supports more complex customer needs than first-line support, especially for larger accounts that require careful handling, strong coordination, and thoughtful communication.
This is a team that has grown significantly in scope and geographic coverage. With team members across multiple regions and close collaboration with other leads in Ghent, the environment calls for a manager who can balance people leadership with operational focus. It’s a strong opportunity to join a function that is evolving quickly and to help shape how the team scales from here.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: to support home office related expenses.
- Vouchers: lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
- 3+ years of people management experience, with a track record of leading teams through change, performance conversations, and day-to-day operational demands.
- Experience in Finance Operations, billing, quote-to-cash, or a similar operational environment where backlog management, escalations, and cross-functional coordination are part of the role.
- Strong operational mindset. You know how to bring order to busy workflows, set priorities, and keep a team focused even when volume is high and complexity is increasing.
- You're proactive and disciplined about prioritization. You can look at a backlog and escalations and decide what matters most, then communicate that clearly to your team and stakeholders. You won't get lost in the operational chaos.
- You're genuinely interested in AI and see its potential to reduce manual work. You'll work closely with your team's AI specialist to identify opportunities and coach the team to adopt new tools, even if you're not writing code yourself.
- You have strong cross-functional communication skills and can manage relationships with Sales, Account Management, and other teams. You're comfortable being the escalation point for sensitive or complex cases and can keep stakeholders aligned.
- Comfortable working with CRM and operational systems, with Salesforce experience especially valuable. Experience with other CRM platforms is also relevant.