Company Description
Avista Hideaway Phuket Patong – M Gallery Collection
Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.
Resort Overview
- Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.
- Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand
- Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.
Amenities & Highlights
- Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,
- A spa with outdoor cabanas,
- Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
- A complimentary shuttle bus to Patong Beach, just a five-minute drive.
Job Description
- Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Implementing procedures to improve services offered with the aim of attracting more customers.
- Hiring and training staff in matters of professional conduct,and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Qualifications
- A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred.
- Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
- Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service.
Additional Information
- Supervise daily reception, check-in, check-out, and guest service workflows.
- Resolve guest concerns quickly, professionally, and with care.
- Train, coach, and schedule front office team members.
- Monitor room inventory, occupancy, and yield management to help drive revenue.
- Act as the shift leader or hotel representative when the manager is away.
- Coordinate with housekeeping and maintenance to ensure clean and ready rooms.
🌏 Asia-Pacific | Ref ID: ST-11491
