About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages.
With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."
Location & Workplace Type
- Location: Los Angeles, CA
- Workplace Type: Hybrid
In this Role, you’ll get to:
- Own the end-to-end account management and commercial performance of a large portfolio of hotel partners across multiple countries and geographies.
- Build and maintain strong relationships with hotel partners, understanding their business needs and identifying opportunities to drive sustainable revenue growth.
- Manage monthly acquisition and revenue targets for your assigned portfolio, using data and commercial insights to identify growth opportunities and prioritize high-impact activities.
- Manage hotel partner performance through regular analysis of revenue, production, availability, rates, content, pricing, and other key commercial metrics.
- Use Salesforce and internal systems to maintain accurate account information, track partner activity, manage follow-ups, and ensure disciplined portfolio execution.
- Work extensively with SSDR and BML and other internal systems to manage account information, hotel products, rates, availability, campaigns, and other operational requirements across a large, multi-country portfolio.
- Educate accommodation providers on the unique features and products available through the Trip.com platform and recommend the right solutions to maximize partner performance and revenue.
- Take a customer-centric approach to account management, ensuring hotel content, rates, availability, and products provide strong value and a high-quality experience for Trip.com customers.
- Keep properties informed of relevant campaigns and commercial initiatives, driving strong participation and coverage across your assigned portfolio.
- Conduct market, product, competitor, pricing, supplier, and other data research and analysis to identify trends and opportunities.
- Provide market insights and partner feedback to global headquarters to support product development, localization, and commercial strategy.
- Collaborate cross-functionally with teams including Revenue, Distribution, Product, Operations, and Marketing to resolve partner issues and improve account performance.
- Balance strategic account management with detailed, hands-on systems and portfolio administration in a fast-paced, high-volume environment.
- Travel periodically to meet partners and support market initiatives as required.
What you'll Need to Succeed:
- Fluency in both English and Spanish is required.
- Valid working permit/visa in the US.
- Minimum 3 years of experience in hospitality, revenue/yield management, hotel distribution, OTA, e-commerce, or account management.
- Experience managing a large portfolio of hotel or travel accounts, preferably across multiple markets or geographies.
- Experience working with hotel distribution platforms, OTAs, revenue management systems, or other hospitality technology.
- Demonstrated ability to manage revenue targets, commercial KPIs, and multiple priorities simultaneously.
- Experience with Salesforce or a comparable CRM system.
- Strong analytical skills, with the ability to interpret account, revenue, pricing, availability, and market data and translate insights into action.
- Comfortable working extensively with multiple systems and maintaining accurate, detailed account and product information.
- Strong organizational skills and the ability to independently manage a high-volume portfolio without losing attention to detail.
- Existing relationships with Tourism Boards, airlines, affiliate partners, travel influencers, or hospitality industry stakeholders are preferred.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Relevant experience in the OTA, hotel distribution, or travel technology environment is strongly preferred.
- Detail-oriented, execution-focused, adaptable, and a fast learner.
- Able to work independently with minimal supervision and take complete ownership of an assigned portfolio.
- Dynamic, positive, collaborative, and comfortable working in a fast-paced international environment.
- Willingness to travel as required.
Behavioral Requirements
- A desire to continuously learn, improve, and adapt in a fast-changing industry.
- Integrity is fundamentally important to you.
- You want to make the travel experience better for everyone.
- You are naturally inspiring and able to influence stakeholders at different levels.
- A natural relationship builder who can establish trust with hotel partners and industry stakeholders.
- Strategic thinker who can connect supplier needs, commercial performance, operational execution, and the end-user customer experience.
- Strong ownership mentality, with the ability to balance relationship management, revenue performance, and detailed systems execution.
What We Provide
- Medical, Dental, and Vision plans
- 401(k) and company match
- Public Holidays
- Sick Leave
- Paid Time Off
Pay Transparency
The annual total pay range for Market Manager roles is $80,000 – $120,000 (base salary and variable incentive, where applicable). The range top could be higher for above-target performance, with potential to increase further based on sustained performance. Final offers vary based on the comprehensive competency assessment completed during screening and interviews, and factors including qualifications, skills, experience, and location. Pay ranges may be modified in the future.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
- Our rapid global business growth offers abundant career opportunities at various levels and across multiple functions
- Internal transfer is encouraged, and our global job rotation program enables you to pursue a global career path and make a global impact
- We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise
- We encourage flexible work arrangements
- We have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
🌎 Americas | Ref ID: ST-14832
