About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group helps travelers around the world make informed, cost-effective bookings and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform of apps, websites, and 24/7 customer service centers — including four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing service in 19 languages.
With more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, Trip.com Group is one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."
Location & Workplace Type
- Location: Norwalk, CA
- Workplace Type: Hybrid
In this Role, you’ll get to
- Help develop and own execution of local product strategy, feature prioritization, and initiatives to adapt our products and user experience for US & Canadian customers
- Work collaboratively to influence cross-functional global and headquarters product, UX/design, marketing/merchandising, campaigns, and BD teams to drive local product initiatives
- Leverage data to identify business opportunities and translate them into actionable business solutions, shape future effective profitable strategies, and make recommendations for improvements
- Conduct integrated usability studies, research, and market analysis to understand customer needs, identify opportunities, plan the product roadmap, and build localized products and features
- Regularly provide local market intelligence and insights to local teams and headquarters to influence global product and marketing direction
- Monitor and report on performance of product features and programs in local markets
What you'll Need to Succeed
- 5+ years of experience in a consumer-facing and product-facing role, such as product management, product growth, product strategy, product marketing, strategy & analytics, business, or a related field
- Demonstrated ability to lead and influence cross-functional teams in a global setting
- Passionate about solving customer problems
- In-depth understanding of the US & Canada consumer markets and travelers
- Strong analytical and problem-solving skills
- Entrepreneurial mindset — excited about driving growth for new-stage products
- Fluent in both verbal and written English
- Preferred: relevant experience in travel, OTA, ecommerce, or payments; advanced SQL proficiency; professional Mandarin; global working experience; valid US working permit/visa (no sponsorship)
Behavioral Requirements
- A desire to learn new things and improve yourself
- Integrity is fundamentally important to you
- You want to make a travel experience better for everyone
- You are naturally inspiring
Preferred Qualifications:
- Relevant experience in the travel, OTA, ecommerce, payments, or related industry
- Advanced proficiency in SQL
- Professional proficiency in Mandarin is a plus
- Global working experience
- Valid working permit/visa in the US (no sponsorship)
What We Provide
- Medical, Dental, and Vision plans
- 401(k) and company match
- Public Holidays
- Sick Leave
- Paid Time Off
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Pay Transparency
The annual total pay range for Growth Product Manager roles is $90,000 – $120,000 (base salary and variable incentive, where applicable). The range top could be higher for above-target performance, with potential to increase further based on sustained performance. Final offers vary based on the comprehensive competency assessment completed during screening and interviews, and factors including qualifications, skills, experience, and location. Pay ranges may be modified in the future.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
🌎 Americas | Ref ID: ST-12388
