Accommodation Operations Manager - (Hybrid)
As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!
We're seeking an experienced Operations Manager to join our Accommodation team in Barcelona to coach, lead and support a team of around 8 Operations Specialists to deliver on time high-quality solutions, handling requests from and to our accommodation suppliers. If you're ready to soar, we're ready to take you there.
Why eDreams ODIGEO
Join the world's leading travel subscription platform
Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017.
More than 100 million searches per day on our websites - more than 6 billion AI daily predictions
Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts
We're the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members
What you will do:
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As Accommodation Operation Manager in the Accommodations team you will be in charge of:
- Take ownership for the capacity planning and management of the team, ensuring adequate coverage at any time. Forecast workload and capacity, identify any coverage gaps in advance and propose solutions to mitigate.
- Monitor and report on the team KPIs. Track individual and team performance, give visibility on the achievement of the team’s targets.
- Define the request prioritisation and assignment criteria to support the Senior Specialists in the day-to-day management of the requests.
- Coach the team, through weekly regular 1 to 1s, fostering a positive and growth-oriented work environment, through regular 1 to 1s and feedback sessions on quality assessment performed and activity levels.
- Plan and prepare regular training sessions.
- Manage recruiting and support the Senior Specialists on the onboarding of new team members.
- Collaborate with other team leads from Customer Service and Commercial teams for mutual support and coordination in achieving common goals.
- Identify pain points by collecting the insights from the Senior Specialists and Specialists to optimise processes aligned with company strategy. Drive the implementation of these process improvements to improve team effectiveness.
what do you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:
- Bachelor or Master degree in Tourism or business administration.
- Minimum experience of > 5 years in Customer / Supplier Service Claims in the Hospitality industry; > 3 years in leading teams; > 2 years in a process optimization role.
- Proficient level of English is a must, plus another European language is desirable.
- Leadership skills and results oriented, with a track record of leading high performing teams.
- Salesforce knowledge is a plus.
- Proactive problem solving mindset, customer-focused, detail oriented, and highly organised.
- Passionate in travel and online consumer realms, committed to operational efficiency.
- People oriented demonstrating flexibility, active listening and empathy.
- Experienced in leading diverse skill sets, fostering continuous learning and knowledge sharing.
- Resilient and thrive in high-pressure situations with adept constant prioritisation.
Preferred Qualifications
- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants.
- Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows.
- AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity.
- Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
and what's in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture. Here's what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.
Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
