Job Description
Exceptional Hospitality Starts with You
Picture yourself creating unforgettable first impressions. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a
Site Inspection Lead, you’re not just coordinating property tours—you’re bringing the light and warmth of hospitality to life by showcasing our resort, building meaningful connections with clients, and creating memorable experiences that inspire confidence and turn opportunities into lasting partnerships.
Responsibilities
Here's what you'll do during a typical day:
- Lead exceptional site inspections: Welcome prospective clients, showcase the resort’s venues and facilities, and deliver engaging, personalized property tours that highlight the unique experiences offered by Hilton Tulum and Conrad Tulum.
- Coordinate inspection logistics: Schedule site visits, prepare itineraries, arrange venue setups, and collaborate with operational departments to ensure each inspection is seamless and reflects brand standards.
- Support the sales process: Partner closely with the Sales and Events teams to identify client needs, provide property information, follow up on inspection outcomes, and contribute to converting opportunities into confirmed business.
- Build meaningful client relationships: Create memorable first impressions by understanding each client’s vision, answering questions, and delivering a warm, professional, and personalized experience throughout every visit.
- Maintain accurate records and reporting: Track site inspection activities, update client information in sales systems, prepare visit summaries, and provide insights that support business development and future sales strategies.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
🌎 Americas | Ref ID: ST-13421
